I recently had a rollercoaster experience with a saree order placed on December 9th.

The Service Hurdle

Initially, I was highly disappointed. Despite a "7-day Pan-India delivery" guarantee, 12 days passed without even a tracking number. I contacted their WhatsApp support multiple times and spoke with a representative named Blessy. Every time, I was promised an update within the hour, only to be ignored afterward. At one point, I truly felt I should warn others to shop elsewhere as my confidence in the order arriving was at zero.

The Resolution

Finally, Blessy reached out with the tracking number, and the package actually arrived later that same day. She explained that the issue lay with their courier partner, who failed to update the brand's team with the tracking info in a timely manner.

While we understand that logistical hiccups happen, we expressed to the team that constant communication is key. Even if there is no new information, a simple check-in is much more helpful to a waiting customer than silence.

The Product

Coming to the actual product: the saree and the blouse stitching are both excellent. The quality is top-notch and exactly what we were looking for.

Verdict: In spite of the initial faux pas and the stress regarding delivery, the quality of the work has won us over. I believe we will be loyal customers to the brand in the long run!

OMS Readymade & Adjustable Blouse Size Chart
Size	Shoulder	Bust	Armhole	Front Neck	Blouse Length
S	13	28-30	14	7.5	14

M	14	32-34	15	7.5	14.5

L	15	36-38	17	8	15.5

XL	16	40-42	18	8.5	16