Return Policy

We want everyone to be happy wearing a saree! To this end we try to provide the most convenient and customer-friendly options we can

If for any reason you are not happy with your purchase, we will accept the product for a refund, exchange or store credit.. 

All returns are sent to and processed in our USA-based returns center – so you DO NOT have to send the product back to India.   . 

Please note that you must provide us a written record of the reason for return within 7 days of receiving your order.

1. PRE-SHIPMENT CANCELLATIONS

Q: I just placed an order but now want to cancel it. How can I do this? 

A: Please e-mail, call or whatsapp us immediately with your order # and request to cancel.  Order cancellation requests must be received within 24 hours of order placement for a 100% refund back to your used method of payment.  After 24 hours, order cancellation requests are only approved on a case-to-case basis.  If your order cancellation request is approved, you will receive a full-refund.

Q: Why must I inform you within 24 hours of order placement if I want to cancel my order?

A: As soon as you place your order, we get to work right away!  At this point, we start work on customizing or shipping your saree.  So, we request all cancellation requests be reported to us within 24 hours of order placement only.

Q: I missed an important detail in my order. Do I need to cancel my order for this and place a new order?

A: Not at all! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail us at support@karmaplace.com within 48 hours of your order placement and we will make the required adjustments.  Once we have shipped the item to you, however we will not be able to make any changes.

 

2. POST-SHIPMENT RETURN REQUESTS

Q: I received my order but it is not correct.  What can I do about this?

In the event we have sent you a wrong, faulty, damaged or  item not as per measurement, you may return the product to us for a full refund.  We will send you a shipping for the same. 

*Please note we do a thorough Quality Check on all orders, for damage, size, etc.  along with pictures of teh original product.  Your claim will be compared to our information.  We will accept genuine cases only for full refunds. 

Q: I received my order but would like to return it, because I don't like it, it doesn't fit or I changed my mind.   How can I do this?

A: You must send a Return Request to info@oneminutesaree.com  within 7 days of receiving your item.

Post receiving your return request, one of our team members will confirm your return request and you will receive the further instructions for your return and refund to your original mode of payment or store credit. 

For customers in the USA,  we will send you a return shipping label.  For refunds, your return shipment shipping charges of ($3.00-$10.00) will be deducted from your refund amount.  For exchanges we will provide you a shipping label free of cots and a store credit for your exchange item. 

Customers outside of the USA must ship the product back to the USA or India at their own cost.   Please note the following for all returns:

  • Merchandise must be in brand new condition and must have all tags.
  • All Sale merchandise is "Final Sale" and cannot be returned.
  • All custom-stitched items cannot be returned and are "Final Sale"”
  • Bulk returns meaning returning more than 2 items from an order will incur a 25% re-stocking fee.
  • Initial shipping fees paid at time of purchase may not be refunded,

Any items shipped back to us not following these guidelines will not be refunded and the customer will have to pay to re-ship the product back or forego the item.

Q: I bought a bunch of stuff but need to return it, will I be charged a Re-stocking fee?

A: Yes, unfortunately we will have to charge a re-stocking fee of 25% for any bulk returns meaning returns of more than 2 items at a time.  We take great expense in procurement and international shipping, when items are returned they are returned to our warehouse in the USA, not the vendor. Hence we are not able to support a model of bulk purchase "to try and return."

Q: I received my order and there's an error. What will you do to fix this?

A: To err is human - we take strong measures to ensure that our products reach you in the best possible condition, however, if your order reaches you in one of the following conditions, we will take back the product at our own cost and get the correct product delivered out to you ASAP:

  1. Received the wrong product: We will send you a label to ship the product back to us and send you the correct item.
  2. Received an item with a manufacturing defect: We will send you a label to ship the product back to us and send send you a new product.
  3. Received an item with measurements which differ from my provided measurements: We will take back the product from you and inspect the item for any measurement issues. If indeed there is a measurement issue from our end, we will alter the product or send you a new product. If upon inspection it is found that there is indeed no measurement issue from our end, we will happily alter your garments free of cost and send them back to you. However, you will be billed for the return label and for return shipment charges to ship the product back to you.
  4. Received an item and it doesn't fit because I measured wrong: No worries. You can ship the item to us and we can send you an alternate size, however, you will be billed for return shipment charges to ship the product back to you.

 

REFUND POLICY SUMMARY

 

ALL PRODUCTS

Policy

Contact timeframe

Wrong Product Received

100% refund, Free Return shipping to US warehouse

Must contact us within 48 hours of receiving the product all tags in tact

Damaged Product Received

100% refund, Free Return shipping to US warehouse

Must contact us within 24 hours of receiving the product all tags in tact

 

Fashion (non-designer)

 

 

Personal Issue (fit, like, etc.)

100% Refund given, minus any shipping cost and US return shipping cost. 

Return product back to US warehouse within 7 days

 

or

Must contact us within 7 days of receiving the product

 

Free Exchange, minus shipping costs

Must not be worn, all tags in tact

 

No return for worn items

 

Customized fashion

No returns

 

Designer fashion ($200+)

Varies as per listing