Return Policy

Returns & Exchanges

We want you to love your One Minute Saree®. Because our products are made to order (unless otherwise mentioned or marked as "Ready2Ship"), our return policy is limited —but we always do our best to make things right.

✔ If We Made a Mistake

You will receive a full refund or replacement if:

  • You received the wrong item

  • Your item arrived damaged

  • The saree was stitched incorrectly based on the measurements you selected

In these cases, we will send you a prepaid return label so you can return the item to our U.S. address at no cost.

✔ Shipping Guarantee

Most orders will arrive within 14 days.  In case of delay we will keep you informed.  In the very rare case your order does not arrive within 30 days due to unexpected shipping or other delays, you may request a full refund.

✔ Measurement Issues

Because each saree and blouse is custom made, we cannot offer refunds for:

  • Incorrect measurements / incorrect waist / length size submitted during ordering

  • Changes of mind after production begins

However, we’re happy to help with alterations, replacements, or store credit whenever possible.

To ensure accuracy, we record garment measurements before shipment to confirm the item was stitched according to your order.

How to Request Help

Please submit your request HERE and our team will assist you.

CANCELLATIONS

Cancellations or alterations may be made within 24 hours of placing your order.  Thereafter we will try to accommodate your request but we cannot guarantee it is possible since processing begins once your order is placed.

  

  1. PRE-SHIPMENT CANCELLATIONS

Q: I just placed an order but now want to cancel it. How can I do this? 

A: Please e-mail, call or WhatsApp us immediately with your order # and request to cancel. Order cancellation requests must be received within 24 hours of order placement for a 100% refund back to your used method of payment.  After 24 hours, order cancellation requests are only approved on a case-to-case basis.  If your order cancellation request is approved, you will receive a full-refund.

Q: Why must I inform you within 24 hours of order placement if I want to cancel my order?

A: As soon as you place your order, we get to work right away!  At this point, we start work on customizing or shipping your saree.  So, we request all cancellation requests be reported to us within 24 hours of order placement only.

Q: I missed an important detail in my order. Do I need to cancel my order for this and place a new order?

A: Not at all! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail us at support@oneminutesaree.com within 48 hours of your order placement and we will make the required adjustments.  Once we have shipped the item to you, however we will not be able to make any changes.

 

  1. POST-SHIPMENT RETURN REQUESTS

Q: I received my order but it is not correct.  What can I do about this?

If you have received an incorrect, faulty, damaged item, or one that does not match the measurements you provided, please contact us within 7 days of delivery to initiate a return and receive a full refund. We will send you a return shipping label for the same.

*Please note we do a thorough Quality Check on all orders, for damage, size, etc.  along with pictures of the original product prior to shipping. Your claim will be compared to our information. We will accept genuine cases only for full refunds. 

Q: I received my order but would like to return it, because I don't like it, it doesn't fit or I changed my mind.   How can I do this?

A: Unfortunately, due to the custom nature of the product we cannot accept returns for this reason.

Q: I received my order and there's an error. What will you do to fix this?

A:  If we have made an error such as sent you a wrong product, wrong size, not as per the measurements you have given, please contact us and we will arrange for an immediate replacement. 

     Submit your Return Request HERE